Frequently Asked Questions

How Long does it take to receive my PrayerBank or other gifts from this site?

All gifts will be sent out within 24-72 hours after placing it, with the exception of the customized PrayerBanks.  Shipping will take anywhere from 2-10 business days.  

Are my credit card transactions secure?

PrayerBank.com uses secure server software (SSL), which is the industry standard, and among the best software available today for secure Internet commerce transactions. This software encrypts your credit card number so that it cannot be read as the information travels over the Internet.

Any information that we collect during the checkout process is held in strictest confidence. We do not trade, rent or sell this information to outside companies. We do use this information to personalize your shopping experience as well as to notify you about special offers, services and enhancements that may take place on the site.

How do I place my order?

It's easy to order online, just follow the steps below:

1. Select the area of interest via one of our product categories. Once you find a product you wish to purchase, click on the Order button appearing next to the item. You may then complete your transaction by clicking on the Order Here button and following the online instructions.

2. As you proceed through the checkout process, be sure to double check that the items ordered, the quantity ordered, and the billing/shipping information you enter on the order form is correct.

3. Once you complete the order form, click on the Submit button. This will bring up a confirmation page listing your Confirmation Number.

4. You will receive an Email confirmation from PrayerBank.com once your order has been processed.

What are your Methods of Payment

We accept the following Major Credit Cards:

• Visa
• MasterCard
• American Express
• Discover

What is the Sales Tax rate?

Based on the recipient's mailing address, sales tax will only be collected in the state of Pennsylvania at a rate of 6%.

My order wasn't delivered. What should I do?

Please email us to let us know you haven't received your order. Click Here for contact information.

Prayerbank, You've Got Prayers and Virtual Prayer Group are trademarks of Virtual Prayer Group, Ltd.. All other products mentioned are registered trademarks or trademarks of their respective companies.  Questions or problems regarding this web site should be directed to [info@prayerbank.com].
Copyright © 2000, 2001, 2002, 2003 Virtual Prayer Group, Ltd.. All rights reserved.